Terms of service
Terms & Conditions
Welcome to FluffyPlanet!
These Terms & Conditions outline the rules and guidelines for using our website and services. By accessing or using our website, you agree to be bound by these terms.
1. General
1.1. FluffyPlanet is based in Dordrecht, The Netherlands, and is registered with the Dutch Chamber of Commerce under number 96188138.
1.2. These Terms & Conditions apply to all products and services offered through our website.
1.3. By placing an order, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian.
2. Product Information & Availability
2.1. We make every effort to ensure that product information on our website is accurate and up to date.
2.2. All prices displayed on the website include VAT, unless stated otherwise.
2.3. Product availability may change. If an item is unavailable after an order has been placed, we will contact you to offer an alternative or a refund.
3. Orders & Payment
3.1. An order is considered final once you have received an order confirmation by email.
3.2. Payments are securely processed through our payment partners, such as PayPal, credit card providers, and other available payment methods.
3.3. In the event of payment issues, FluffyPlanet reserves the right to cancel the order.
4. Shipping & Delivery
4.1. We aim to deliver your order within the estimated delivery timeframe stated on our website.
4.2. FluffyPlanet is not responsible for delays caused by the shipping carrier.
4.3. If your package is lost or arrives damaged, please contact our customer service as soon as possible so we can assist you.
5. Returns & Cancellations
5.1. You have the right to return your order within 14 days of receiving it, without providing a reason.
5.2. Returned products must be unused, undamaged, and returned in their original packaging.
5.3. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered.
6. Warranty & Liability
6.1. Our products are covered by the applicable legal warranty for manufacturing defects.
6.2. FluffyPlanet is not liable for damage resulting from improper or incorrect use of the products.
6.3. We are not responsible for indirect or consequential damages, including loss of income or data.
7. Privacy & Data Protection
7.1. We process your personal data in accordance with our Privacy Policy.
7.2. FluffyPlanet takes appropriate technical and organisational measures to protect your personal data.
8. Customer Service
If you have any questions or complaints, please contact us at:
📧 Email: info@fluffyplanet.co.uk
We aim to respond within 24 hours.
9. Changes to These Terms
FluffyPlanet reserves the right to amend these Terms & Conditions at any time.
Any changes will be published on the website and will take effect immediately upon publication.
10. Governing Law
These Terms & Conditions are governed by Dutch law.
Any disputes will be submitted to the competent court in the Netherlands