Privacy policy

Privacy Policy

1. Who We Are

FluffyPlanet is responsible for processing your personal data.
If you have any questions about this Privacy Policy, you can contact us at:

📍 Address: Dordrecht, The Netherlands
📧 Email: info@fluffyplanet.co.uk

2. What Personal Data We Collect

We collect personal data that you provide to us when you:

  • Place an order

  • Register for an account

  • Contact our customer support

The types of data we may collect include:

  • Contact details: Name, address, email address, and phone number

  • Order information: Billing and shipping address, payment details

  • Account details: Username and password

  • Usage data: IP address, browser type, and interactions with our website (via cookies)

3. Why We Collect Your Data

We use your personal data to:

  • Process and deliver your orders

  • Keep you informed about your order status

  • Improve our website and services

  • Send marketing communications, only if you have given consent

4. Sharing Your Data

We only share your personal data when necessary, such as with:

  • Payment providers (e.g. credit card processors)

  • Logistics partners for shipping your order

  • IT service providers who help keep our website secure and operational

We never sell your personal data to third parties.

5. Cookies

Our website uses cookies to improve your browsing experience and to collect statistics about website usage.
You can manage or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to the use of your data for marketing purposes

  • Unsubscribe from newsletters via the link in our emails

You can submit your request by emailing info@fluffyplanet.co.uk.
We will respond within 30 days.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data, including the use of encryption and secure systems.
Please note that no method of data transmission over the internet is 100% secure.

8. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

9. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address the issue.

You also have the right to lodge a complaint with the relevant data protection authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via
www.autoriteitpersoonsgegevens.nl

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.

If you have any questions about this Privacy Policy, please contact us at info@fluffyplanet.co.uk